Terms & Conditions
We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received.
Accuracy of website information
We have used every effort to ensure that the information on our website is accurate. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
The good will be dispatched immediately after payment is received. If good are not received within seven days please contact the seller.
All claims for missing or damaged goods must be made within 7 days of receipt of purchase.
Goods for delivery overseas ordered from www.bigmicball.com you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any charges for customs clearance must be met by you the customer, we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from www.bigmicball.com, you must comply with all laws and regulations of the country in which you are receiving the goods. All overseas orders are subject to opening and inspection by customs authorities this is out of our control.
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update most of the information you provided us with in the Your Account area of the website.
The costs are subject to the standard UK VAT (Value Added Tax).
Credit Card Security
Credit Card and Debit Card Transactions are handled by Sage Pay and PayPal externally which help http://www.bigmicball.com to accept multiple card types including popular vendors such as Visa and MasterCard.
All transaction information passed between http://www.bigmicball.com and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to http://www.bigmicball.com servers from Sage Pay.
The PayPal site is highly secure; using industry-leading technology (such as SSL) to keep your information safe.
PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.
Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.
If you need to reach us, please email us using the link at [email protected] alternatively, you can call on 0191 388 0988 (International +44 0191 388 0988)
Below we outline what data we use, how its used and what choices and rights you have in respect to the data that is held.
We only ever collect the minimum of data from you, such as contact details, This data is held in our systems, No access is available to outside organisations. We do not loan, share or sell your information
- Take and fulfill customer orders
- Administer and enhance the site and service
- Only disclose information to 3rd Parties for goods delivery purposes, where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).
- Issue a unique identifier (e.g. customer login).
- To manage any registered account(s) that you hold with us.
- With your agreement, to contact you electronically about promotional offers and products and services which we think may interest you.
- For crime and fraud prevention, detection and related purposes.
Customer contact details are shared with the following 3rd Party’s; for postal requirements:
Royal Mail - https://www.royalmail.com/privacy-policy
Credit card details are never received or stored by us, all payments are processed through our 3rd party gateways:
SagePay - https://www.sagepay.co.uk/policies/privacy-policy
PayPal - https://www.paypal.com/en/webapps/mpp/ua/privacy-full
Please use the links for more information.
You can unsubscribe to general mailings at any time of the day or night by visiting https://www.bigmicball.com/index.php?route=account/newsletter and logging into your account or clicking the unsubscribe link at the bottom of any of our emails.
You are entitled to view, amend, or delete the personal information that we hold by visiting https://www.bigmicball.com/index.php?route=module/isenselabs_gdpr
or clicking on the GDPR link on the bottom of the page.
Any questions relating to GDPR can be sent to:
BIG MIC BALL,
Unit B Hadrian Works,
Email : [email protected]
Cancellations and Returns
You have the right to cancel the purchase of a good within seven working days, beginning on the day after you receive the goods.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
If goods arrive faulty you are entitled to a full refund. You must notify the seller within two working days, beginning on the day after you receive the goods.